Are voice calls and SMS included?
In short - No. At this time, our service focuses exclusively on providing data only (internet access). Unfortunately, voice calls and SMS are not included. As an alternate, you can use services such as Facebook Messenger, Viber, WhatsApp, iMessage, etc.
What is a data-only eSIM?
A data-only eSIM provides cellular data (internet) access without voice or SMS services. It’s designed for devices like smartphones, tablets, laptops, or data-only hotspots that don’t require traditional calling or texting. This type of eSIM allows users to connect to mobile networks for internet and app access, typically offering flexibility in choosing or switching data plans without a physical SIM card.
How do I check if my phone or device is compatible?
Fastest way to check - dial *#06# - You should see an EID.
No EID generally means the device is not compatible with eSIM technology.
You can also check your phone's user manual or our compatibility guide.
Is there a security advantage to using an eSIM compared to Wi-Fi?
Using a travel data eSIM is generally more secure than public Wi-Fi because eSIM data is encrypted end-to-end by mobile carriers, reducing risks of interception and spoofing. Public Wi-Fi often lacks robust security, making it vulnerable to attacks and malware. eSIM provides network isolation and consistent security updates, whereas public Wi-Fi can potentially expose you to various cyber threats. For added security, use a VPN.
Should I switch on Data Roaming when using eSIM?
Yes, please ensure that Data Roaming is turned ON for the airsims eSIM. You can do this by going to "Settings" > "Cellular" and enabling "Data Roaming." Don’t forget to turn it off when you’re done/end of your trip.
"Unable to Activate eSIM" Error on iPhone or iPad (iOS)
Sometimes, an eSIM can or might get stuck when activating on an iOS device. This usually happens if you've installed the eSIM but haven't yet arrived in your destination country or region. Normal operation.
How to remove the eSIM data plan after use?
You can easily remove the eSIM data plan using your phone’s built-in delete eSIM function.
How Do I Get My eSIM After Payment? or My eSIM has not arrived
Once your payment is complete, you’ll get an email with your QR code shortly. If you don’t see it within 5 minutes, please check your spam or junk folder - sometimes emails end up there. Also check alternate emails - some people inadvertently purchase using a different email. In rare cases, it might take up to 12 hours due to carrier processing. If you have any concerns, feel free to reach out!
How is the validity period of the plan calculated?
The validity period for some data plans may start from your eSIM’s first connection (typically upon landing or crossing into the border of your destination country). We’ll include this information in the package details.
How to check the balance of remaining data?
For most packages, you can check your data usage in the order details (QR code) email. Alternatively, you can go to [Settings - Cellular] on your iPhone to see how much cellular data you’ve used.
Can I have multiple phones scan the same QR code?
No, the QR code can only be scanned by one device. However, the same device can rescan the QR code if needed.
If I lost my eSIM QR code, what can I do?
Please check your email - including spam and junk mail first. Also check your deleted folder or other folders as user can accidentally delete emails. If you can’t find it, feel free to contact us for assistance.
Will my physical/home SIM still work while eSIM is installed?
Yes, your physical SIM will continue to work. We recommend turning off data roaming and enabling "WiFi Calling" for the best experience.
When Should I Buy the Data eSIM?
To make sure everything goes smoothly, it’s a good idea to purchase your data eSIM about a week or two before you leave your home country. This way, you’ll be prepared even if your travel plans change unexpectedly. Be sure to check the expiry date so you don’t purchase too early.
When Should I Scan the eSIM QR Code?
Almost anytime - However, we suggest scanning the QR code 2-3 days before you leave your home country. If you forget to scan it before you leave, don’t worry—you can still do it once you arrive at your destination. Just make sure you’re connected to Wi-Fi (like at the airport or hotel) when you scan the QR code.
Do you have coverage maps?
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Cellular Hotspot not working in Japan
1. Manually set the APN (Access Point Name) on your eSIM to 'vmobile.jp' (without quotes)
2. Turn off/disable automatic network detection
3. Select NTT Docomo or IIJ
4. (Optional) reboot your phone/tablet.
More information on the blog or eSIM setup page
If I apply for a refund - how long does it take?
After we validate the refund (ensure it isn't a scam - to protect us and our customers) - we initiate the refund process immediately during business hours. Due to the typical nature of payment systems and credit card providers this can take 2-3 business days after we initiate the refund process - this is outside of our control.