DTWOOO Coupons & Promo Codes

DTWOOO TEAM

We are an online store, the main products are all kinds of golf apparel. We have our own factory, dedicated R&D personnel, and mature logistics channels (such as Yun Express, Yan Wen, DHL, FedEx, UPS, USPS, and soon)

We are committed to "Reimagine Golf Lifestyle" - breaking the stereotype of traditional golf apparel, redefining the golf lifestyle of contemporary gentlemen through technological fabric innovation (such as moisture wicking/UV protection), bold design and sustainable production processes. We believe that excellent performance on the golf course and fashion attitude are never contradictory.


We insist on providing you with high-quality and low-cost products, and the considerate customer service team will help you answer your questions. You don't have to worry about after-sales problems at all. We not only have official social media channels but also emails for you to contact Choose us, give us a chance, and not only become our customer but also become our friend.

SUSTAINABILITY

If one day, we can make "plastic waste" into clothes and wear them on the body, do you think this is a bad idea? Looking at the grim situation we face, you will understand that this is not a bad idea at all, and wearing clothes transformed from "garbage" will make you feel like "clothes to save all mankind".
100 years since the invention of plastic, plastic pollution has become a serious problem. Over the past 100 years, humans have produced more than 8.3 billion tons of plastic products, of which 6.3 billion tons have completely become waste. If there is a way to prevent plastic waste from being discharged into the environment unobstructed and causing various environmental disasters, wouldn't it be possible to save the future of the earth? The sustainable brand Dtwooo has found a way: reprocess from recycled plastic bottles into yarn, and then produce these yarns into advanced fabrics to make our clothes, "let plastic live again", instead of turning into garbage and pollute.

 

ACCOUNT

How do I register an account?

Click on the Account button located at the top right of any page to "Log in" or "Create a New Account". Alternatively you may proceed to check-out where you will be prompted to use your account.

I forgot my login password?

In case you forgot your login information, please click on the "recovery password?" button on the log in page.

ORDER

Why do I need to leave an email address when placing an order?

Please make sure you leave the correct email address when placing an order, it is very important! After you place an order, we will send you an order confirmation email. If you do not receive the email, you will not be able to discover incorrect information about your order in time. If you don't leave your mailbox, you can't track your package logistics.

How do I change my order information?

Double check your gear and the total amount in your shopping bag before you complete your order. It happens during online shopping and no worries! But when something wrong happens, we recommend you to contact Customer Support once you realize you need to change the shipping address. We will help you to change it if the package has not been shipped out.

How can I place my order?

First, find the product you like. Then choose a color and size you want. By click the "ADD TO CART" button, you will keep the item(s) in cart. You may choose whether to add more products in cart or choose to continue to checkout. To go to checkout page, please click "CHECK OUT"  button to complete your order!

How can I check the status of my order?

You are able to check your order status through your own Dtwooo Account or the order confirmation email. Please provide your correct email address when placing an order, otherwise you will not receive any reminder emails about your order.

What do I do if my order is damaged?

We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please come to Return Center  to submit a request so we can get you your item(s) as soon as possible.

How to find my order number/ I can't find my order number/details?

If you have a Dtwooo account, we recommend you to log in and check it in your account. If not, no worries, usually you will receive an order confirmation email once you place the order. We recommend you check the email for more details. Please provide your correct email address when placing an order, otherwise you will not receive any reminder emails about your order. Usually, the order number will be like #DT11111.

How to cancel my order?

We will be sad to hear it but we recommend you to go to Return Center  to submit the request. If I get a gift, how can I exchange the item? We’d like to help you with it for sure! Please kindly send the gifter's full name or email address to [email protected] for our further check the order information for you.

PRODUCT AND FIT

How can I stay up to date with restocks and new products?

We know you don’t want to miss out on all of our great designs! Our newsletter is going to be the best way to stay in the know! Through the newsletter, you will receive product updates, future sale details and exclusive offers. If you head to our website, you can sign up for our newsletter at the bottom of our home page!

How do I know which size I am?

To figure out your best fit, go ahead and fill out the "Find my Fit" tab located in every product description! If you are still unsure, we recommend to size up as we tend to have more of an athletic fit! Why can’t I find items in my size? At the moment, we only offer the sizes that are shown on the website but we definitely do offer additional sizes outside of what is shown from time to time! Keep an eye on the website and the newsletter for all updates!

Do you restock your Products?

We do our best to make sure Dtwooo reflects exactly what is available for purchase. We will continue to restock our best sellers! All of our other products are a limited drop so make sure you grab them while you can because once they are gone, they are gone! The best way to stay up to date on our future drops, releases and restocks, is to sign up for our newsletter, which can be found at the bottom of our website home page!

DELIVERY & RETURN

What's your shipping policy?

Read the full shipping policy here Shipping Policy

Can I use cash on delivery?

Unfortunately Cash on Delivery is not available at this time. Dtwooo currently accepts Visa, Mastercard, Maestro. We also accept payment via Paypal.

Where are your products shipped from?

Our products are stored and shipped from fulfillment centers located in China or the United States. Every product will go through strict quality inspection before shipment.

Why did I only receive part of my order?

Not to worry, it's on its way! While we do our best to ship your order all in one package, due to the multitude of warehouses we are utilizing, your order might be separated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to reach out to our Customer Support.

What is your return policy?

We accept returns with original packaging and tags intact, within 30 days of receiving. Here is the Return Policy. You can contact us at Return Center or send an email to [email protected] directly.

Can I exchange my item?

For orders that needed to be returned/exchanged/canceled, we highly recommend you come to Return Center to submit your request!

I’ve already exchanged my order at Return Center before. But the exchanged item did not fit and how can I make an exchange or return for the exchanged order?

We are sorry that customers can not exchange/return the exchanged items via Return Center. For now we recommend you to contact [email protected] to finish the process, our customer support will help you.

GENERAL

Where can I find product sizing information?

Every product has its own size chart. Usually you can find the Size Chart in the product page. (Above the sizing/color options, you may see more details if you Click the Size Chart)

The discount code was not used successfully when I paid, what should I do?

No worries! If you already pay the order, we recommend you to contact our Customer Support with the code name and your order number. We will arrange a partial refund equals to the discount code on your order.

We want to buy your products in bulk, do you have wholesale sales?

We do offer wholesale sales. If you are interested, we recommend you to provide the information of quantity of the size/color of the items you want to [email protected] for further check.

How to use my discount code/gift card?

If you get a discount code/gift card to use, we recommend you to apply it at the checkout.

PAYMENT

What currency are payments transacted in?

You can pay in your local currency. If you don't know how to convert store currency to your local currency, please contact us.

Will I be charged international transaction fee?

Our website provides services around the world. Therefore, consumers will have international transaction fee when making transactions with certain credit cards. If the actual amount you pay is greater than the transaction amount, please contact the card issuing bank for inquiries. If you use PayPal to pay, there will not be international transaction fee.

What payment methods do you accept?

We accept all major credit cards (VISA, MasterCard, AMEX, DISCOVER), PayPal. Please note that consumers will have international transaction fee when making transactions with certain credit cards.

Can I use gift card at checkout?

Of course! We recommend you to choose your favour items first, then come to the checkout page, enter the gift card code. In case the gift card did not work, please kindly send the code and the screenshot to [email protected] for further help.

Still don't have an answer to your question?

Still don't have an answer to your question?

Please email: [email protected] and we will get back to you as soon as we are off the course!