Kinship Coupons & Promo Codes

ABOUT US

Founded in 2008 in Tokyo, Japan, Kinship (Kinship JP Ltd.) is a luxury footwear and clothing specialty store. Our founders, Takashi Nishimura and Yukihiro Ōta, have always been passionate Italian and French shoe and clothing collectors since the brand launched in 2004, and wanted to share their enthusiasm for the brand with the rest of the world.

Offering

We regularly monitor the online shoe market for our brands to ensure that you get the best prices when you shop with us.

Values

Customer service and product quality are what defines us, and we will do everything in our power to offer you the best shopping experience.

Shops

We have a shop in Tokyo, Japan, to serve to our local Japanese customers, and this online e-commerce shop to serve our international customers.

 FAQs

• HOW DO YOU CERTIFY THE AUTHENTICITY OF THE PRODUCTS?

  We strictly source all our products from authorized dealers and retailers. In addition, we employ a professional third-party authentication company to authenticate these goods before we purchase - this company has over a decade of experience authenticating goods from our brands. We also have an in-house authentication and quality control team that conducts a thorough secondary inspection before any product is shipped to you.
  
  All products come with original brand packaging.

• WHERE DO YOU SOURCE YOUR PRODUCTS?

  We have long-standing direct relationships with multiple global retailers and authorized dealers (many of which are in Japan). We also import in bulk at discounted rates that general consumers simply cannot get.

• WHAT DO I DO IF SOMETHING | LIKE IS OUT OF STOCK?

  If something you like is out of stock, please contact us by email at [email protected] or fill out the contact form on our Contact Us page. We will personally add you to the waiting list for the item you like, and contact you as soon as it's been restocked.

Orders

• WAS MY ORDER SUCCESSFUL

  We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.
  
  If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.

• CAN I CHANGE MY ORDER?

  Once an order is submitted, we are unable to change the ordered products or the quantity selected.
  
  In this situation, we suggest you contact us and cancel the incorrect order.
  
  Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.

• HOW DO I USE MY DISCOUNT CODE?

  At the checkout page, to apply your discount code, enter your code in the "Gift card or discount code" field, and click on “Apply”. Be sure that there are no additional spaces before or after the discount code.
  
  Kindly note that only one discount code is valid per order, meaning a discount code cannot be combined with an additional discount code.

• HOW DO I PLACE AN ORDER?

  To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.
  
  If you need any help, we strongly advise you to speak to one of our Customer Service Representatives by sending us a message on our Contact Us page.

• HOW DO I CANCEL MY ORDER?

  In the event you wish to cancel your order, please contact us
  
  Upon receiving your cancellation request, we will reach out to our carrier service and request that the package be rerouted back to our warehouse. Once we receive the returned package, we will process the order, issue a full refund to your account, and notify you via email.
  
  Kindly note that at this time we are unable to cancel orders before they are shipped.

• WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION EMAIL?

  Due to high volumes, you may not receive your order confirmation instantly. The order confirmation and/or your tracking information will be sent out to you via email within the nearest 48 hours. We kindly ask you to wait 48 hours to receive either your order confirmation or your tracking information before contacting us. In the events, you have been debited in your bank account, you can safely know that your order has been successful. We apologize for any confusion and thank you for your patience.

Shipping

• CAN I PICK UP MY PACKAGE FROM A PICK-UP POINT?

  Once the carrier has made their first delivery attempt to your address, you can contact the carrier’s local office and ask them to deliver your package to your nearest carrier access point. Some may even allow you to arrange for your order to be dropped off at an access point at any time.
  
  Your package will be delivered to a secure location where you can pick it up at your own convenience.

• WHERE DO YOU SHIP YOUR PRODUCTS FROM?

  All products are shipped from our Hong Kong warehouses.

• CAN I CHANGE MY DELIVERY ADDRESS?

  If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.

  In the event that we are unable to process the address change directly in our system, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.

  In order to help you further, we would really appreciate if you could provide us with the following information:

  • First and Last name,
  • Street name and number,
  • Zip code and City,
  • Country,
  • Phone number and Email Address

• HOW DO I TRACK MY ORDER?

  Within 3-4 business days of placing your order, your package will be scanned at the carrier’s sorting facility. You will then receive an e-mail from us containing your package’s tracking information.

• HOW LONG WILL IT TAKE TO GET MY ORDER?

  It depends on where you are. Orders usually take 8-14 days to arrive after being shipped by the shipping carrier. Delivery details will be provided in your confirmation email.

• DO YOU SHIP OVERSEAS?

  Yes, we ship all over the world (except the countries listed below):

  • Argentina
  • Bouvet Island
  • Christmas Island
  • Crimea
  • Cuba
  • Heard Island
  • Iran
  • Libya
  • McDonald Island
  • North Korea
  • Palestine
  • Somalia
  • Sudan
  • Syria
  • Turkmenistan

• I HAVEN'T RECEIVED MY ORDER WITHIN 7 BUSINESS DAYS - WHAT DO I DO?

  If you have received your Tracking Number, we urge you to contact the carrier’s local office near you. The carrier will have more accurate information regarding the status of the delivery.

  If you have successfully placed your order but not received your Tracking Number, please contact us and we will look into this for you immediately.

• I RECEIVED THE WRONG PRODUCT/SIZE - WHAT DO I DO?

  If you receive your package and it is not what you ordered, please contact us immediately. We will do everything we can to correct our mistake as quickly as possible.

• IS SHIPPING FREE?

  Absolutely, shipping is free.

• WHICH SHIPPING COURIERS DO YOU USE?

  We use major couriers (e.g. FedEx, DHL, UPS, etc.), as well as local couriers.