Sillbird Coupons & Promo Codes

We are the Sillbird Team! Our journey began with two parents, the founders of Sillbird, who are deeply committed to education and filled with hope for their children's futures.

As passionate guardians and devoted pet lovers, we recognized the essential roles that companionship and learning play in a child's development.

Our dream was to create a nurturing environment where education blends seamlessly with play, fostering creativity, curiosity, and a love for exploration in every child.

1. How do I track my order?

Once your order ships, tracking information will be sent to the email associated with your order. If you didn’t receive a tracking number or if it seems incorrect, please email us at [email protected].

Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

2. How can I change or cancel my order?

Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it's been placed. However, you can Email Us to check your order status.

3. When will my order arrive?

Shipping can take 2 to 7 business days. 

Please note that once in transit, some Shipping carriers may face their own delays that we cannot control once your order has been shipped.

4. My order never arrived. What should I do?

Please Email Us with your order number.

5. What if an item I ordered is not in stock?

We'll inform you if an item is out of stock and no longer available. If no longer available, you will be refunded for the item. If an item is back-ordered, it will be shipped as soon as it becomes available. Don’t worry, there are no additional shipping fees for orders requiring multiple shipments due to back-ordered items.

6. Is it possible to ship items to multiple addresses?

To ship items to more than one address, please create a separate order for each shipping address.

7. Do you provide international shipping?

Orders can only be shipped to addresses within the United States and Canada, but we plan to expand to more regions in the future.